Managing staff accounts

Add team members

You can add as many team members as you want to your FixMate Management account.

To add a new user:

Profile settings menu

Select Edit profile. You will be redirected to the account management page.

Select Users from the menu on the left, then click New at the top of the list of users.

Add new user

Enter the name and email of the new user and create a password for them (the password can be changed later).
Toggle whether or not the user has administrator privileges.

What's an administrator?

An administrator can:

Make changes which affect billing (add properties and units, modify the subscription, change the payment details).
Add, edit, and remove other managers' accounts, including your own.

Non-administrator accounts (active) can perform all actions related to managing tickets. They cannot add new properties or change the subscription price in any way. :::

Edit a user’s details

Select the user from the list, then click Edit. This allows you to change the user’s name, email, password, account language, and administrator privileges.

Edit user details

Remove a user

Select the user from the list, then click Remove. You’ll be prompted to confirm this decision before it is final.

Removing a user does not delete their account, but it means they can no longer access FixMate Management. They can use the FixMate Reporter app as a reporter only.

Note

If you remove a user, they cannot be given access to FixMate Management again using the same email address.